Workstream Performance Recognition: Workstream Performance Recognition is a web-based non-cash rewards system that enables organizations to increase employee productivity and improve employee satisfaction and retention. Read more Call Center Performance Improvement Case Study: A major telecommunications company sought to reduce customer churn. 11,000 agents supported over 20 million customers. Read more Retail Center Performance Improvement Case Study: A major retailer sought to better align front line employees with business objectives in over 450 retail locations. The company was seeking to enhance its brand with superior service levels as well as grow sales. Read more Service Recognition Optimization Case Study: A major retail business sought to improve the impact generated by its investment in a corporate service recognition program. The plan was designed to ensure that employees were recognized key milestones starting at five years and then at five year increments. The program involved a public recognition event as well as an award. Read more